Player support that keeps players playing.
Malta is one of Europe’s gaming capitals. Our teams support iGaming operators and video game studios with multilingual, around-the-clock player care.
What your team can do.
24/7 player support
Chat, email and phone support for account, payment and gameplay questions.
VIP and retention care
Personal hosts for high-value players, with careful, compliant communication.
Verification support
Help for your compliance team with document collection and checks.
Responsible gaming support
Agents trained to follow your safer gambling procedures and escalate correctly.
Community moderation
Moderation of Discord, forums and in-game chat for video game communities.
Game QA and localisation checks
Testing and language checks before releases and updates.
Who we work with.
- iGaming operators serving European markets
- Video game studios and publishers with live games
- Gaming platforms that need multilingual cover at short notice
Good to know.
Do your agents understand gaming compliance?
Agents are trained on your procedures for verification, responsible gaming and escalation. Your compliance team stays in control of decisions.
Which languages do you cover?
English plus German, the Nordic languages, Italian, Spanish and other European languages, depending on your markets.
Can you support both iGaming and video games?
Yes. We run separate, dedicated teams for each client, with training specific to the product.
How we set it up.
Brief
We learn your brands, games, markets and policies.
Training
Agents are trained on your products, tone and compliance rules.
Launch
Supervised go-live with your team close by.
Grow
Rotas and languages scale with your player base.
Let’s plan your team.
Share your goals, volumes and languages. We come back with a proposal.
Also from qubwrk.
SDR & outbound sales
Multilingual sales development reps who prospect, qualify and book meetings for your sales team.
Learn more →BPO & back office
Customer service, data processing and back-office teams that run reliably while you focus on growth.
Learn more →Incentive management
We run incentive and reward programmes for research participants, players and sales teams.
Learn more →Market research operations
Participant recruitment, telephone fieldwork and data quality for research agencies and insight teams.
Learn more →